All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We may, on occasion, experience delays due to a high volume of orders or postal service problems that are outside of our control. 

Domestic Shipping Rates (Australia)

Orders $1-99	$8 STANDARD
Orders over $100	FREE STANDARD

 

International Shipping Rates (all express international shipping)

0kg-0.7kg	$25 AUD	6-21 business days
Over $250 AUD	FREE	6-21 business days

 
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cockroach Wheels is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@cockroachwheels.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Please refer to our return policy for more info. 

If you have any further questions, please don't hesitate to contact us at info@cockroachwheels.com.